My order has been delivered according to the tracking but I can't locate it, what do I do now?Updated 2 years ago

In most cases, parcels will turn up within a few hours from being scanned as delivered. If you’re worried about where your parcel is, we suggest you seek information from the carrier on where they dropped the parcel. Delivery drivers will try to make sure that your delivery is tucked away in a safe place if you are not home, so check any hiding spots you might have around your home. 

If you’re still unable to locate your parcel, please reach out to our customer service by creating a ticket using the Report issue option in this Help Centre.