Find information about how to track your order and more.
Once your order has been shipped, you will receive a Shipping Confirmation email that includes the carrier name, your tracking number as well as a button that takes you to the carrier website. For international orders: once your order arrives in your
An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from a post office location. You can send an email to our Customer Service team asking for:. Please note that with either o
Most delays in customs clearance do not require you to take any action. Reasons for your parcel to be held in customs include:. Physical inspection - Normally, your paperwork is inspected, and your parcel cleared. However, sometimes the contents of y
In most cases, parcels will turn up within a few hours from being scanned as delivered. If you’re worried about where your parcel is, we suggest you seek information from the carrier on where they dropped the parcel. Delivery drivers will try to make